Research & Publications

RESOURCES

 

SGPC spends an adequate amount of time, resources, data collection and analysis to provide you with performance-based results of successful case studies. Learn from successful case studies of companies who undergo an organisational transformation in their business productivity performance and gain collective insights from overseas study missions.

 

Recognise and identify workable business improvement strategies and initiatives from the case studies and apply them in your own business to achieve profitable, scalable and sustainable long-term growth.

Food Services Sector

Food Delivery Operator Study: Hear from the F&B Operators

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Kazbar Case Study: Driving Catering Sales Through a Customer-Centric Approach 

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ACAPS: Insipired by Adversity. Catering Transformation

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Food Delivery Study: Who Are Your Customers?

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SGPC Food Publication BI Process & Job Redesign for FOH

GHF Pte Ltd (The Nook) Case Study: Process and Job Redesign for Front Of House

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SGPC Food Publication BI Process Redesign for Efficiency

Gratify Group Pte Ltd Case Study: Process Redesign for Efficiency

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Food Delivery Study: How To Set The Right Price

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Process Redesign For Manpower Optimisation

Yum Cha Restaurants Pte Ltd Case Study: Process Redesign for Manpower Optimisation

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Retail Sector

South Korea's Service Innovation: Insights and Lessons from Best Practice Study Mission

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Craftmark Group (Acuralle) Case Study: Growing Customer Base with Service Design 

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FarEastFlora.com Case Study: Design Thinking for Improved Customer Experience

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SGPC Retail Publication BI Lean Tech & Touch 360 Approach to Productivity Improvement

Decks Pte Ltd Case Study: Lean, Tech and Touch - 360 Degree° Approach to Productivity Improvement 

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Empowering Retail Enterprises with Digital Capabilities

Empowering Retail
Enterprises with
Digital Capabilities

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SGPC Retail Publication SM China E-Commerce Eco System

China'e E-Commerce Eco-system: Insights and Lessons from Best Practice Study Missions

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