Retail Digital Productivity Specialist (RDPS) Programme

Eligible for SkillsFuture Credit*

*Subjected to approval



This training programme is an adaptation of the Certified Productivity Consultant Course, which was jointly developed with the Japan Productivity Centre. The curriculum has been updated and contextualised with the latest developments in the Retail industry to include Digitalisation.

Participants will experience up to 36 hours of classroom engagement with in-depth discussions and sharing of tools and techniques, and an 8-week project practicum on a real SME problem statement, supervised by an experienced industry consultant.


Business Owners, Managers (such as Operations Manager, Store Manager, Retail/E-Commerce Manager) tasked to look after the performance of the retail business, and Industry Practitioners who wish to upskill their capability for career growth, or who aspire to become a retail industry consultant can apply.


Day 1 & 2

CM1 – Business Consultation Models, Frameworks and Tools (7 hours)

CM2 – Business Finance and Productivity (5 hours)


Day 3 to Day 6

ERM1.1 – Changing Retail Landscape: opportunities and challenges, operational productivity improvements & e-commerce landscape

ERM1.2 – Digital Transformation in Retail: digital competency map, digital marketing transit map

ERM1.3 – Sacred Treasures of Human Capabilities: Store maps, key performance indicator

ERM1.4 – Sacred Treasures of Physical and Online Store Administration: inventory control between physical and e-commerce store, Kaizen in operations, Toyota Production Systems etc

ERM2.1 – Digital Marketing: SEO, SEM & other digital channels

ERM2.2 – Design Customer Interactions: customer journey mapping & touchpoints

ERM2.3 – Customer Value Proposition: touchpoint impact analysis, amplification effect & customer engagement

ERM2.4 – Optimise Customer Journey: process optimisation

ERM2.5 – Cybersecurity: cloud computing, business analytics & security tools

Programme Fees

Course Fee GST 7% Total Fee
S$7,500.00 S$525.00 S$8,025.00


SSG Funding (70%) for Singaporeans / Singapore Permanent Residents:
Subsidised Course Fee GST 7% Total Fee
S$2,250.00 S$157.50 S$2,407.50


Singaporean 40 years & above, OR Singapore / SPR sponsored by SMEs* (90%):
Subsidised Course Fee GST 7% Total Fee
S$750.00 S$157.50 S$907.50


Run 9 Dates

18 May 2022 (8h)
19 May 2022 (4h)
20 May 2022 (8h)
26 May 2022 (8h)
27 May 2022 (8h)


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