Retail Digital Productivity Specialist (RDPS) Programme
Eligible for SkillsFuture Credit*
*Subjected to approval
OVERVIEW
This training programme is an adaptation of the Certified Productivity Consultant Course, which was jointly developed with the Japan Productivity Centre. The curriculum has been updated and contextualised with the latest developments in the Retail industry to include Digitalisation.
Participants will experience up to 36 hours of classroom engagement with in-depth discussions and sharing of tools and techniques, and an 8-week project practicum on a real SME problem statement, supervised by an experienced industry consultant.
WHO SHOULD ATTEND
Business Owners, Managers (such as Operations Manager, Store Manager, Retail/E-Commerce Manager) tasked to look after the performance of the retail business, and Industry Practitioners who wish to upskill their capability for career growth, or who aspire to become a retail industry consultant can apply.
RDPS COURSE OUTLINE
Day 1 & 2
CM1 – Business Consultation Models, Frameworks and Tools (7 hours)
CM2 – Business Finance and Productivity (5 hours)
Day 3 to Day 6
ERM1.1 – Changing Retail Landscape: opportunities and challenges, operational productivity improvements & e-commerce landscape
ERM1.2 – Digital Transformation in Retail: digital competency map, digital marketing transit map
ERM1.3 – Sacred Treasures of Human Capabilities: Store maps, key performance indicator
ERM1.4 – Sacred Treasures of Physical and Online Store Administration: inventory control between physical and e-commerce store, Kaizen in operations, Toyota Production Systems etc
ERM2.1 – Digital Marketing: SEO, SEM & other digital channels
ERM2.2 – Design Customer Interactions: customer journey mapping & touchpoints
ERM2.3 – Customer Value Proposition: touchpoint impact analysis, amplification effect & customer engagement
ERM2.4 – Optimise Customer Journey: process optimisation
ERM2.5 – Cybersecurity: cloud computing, business analytics & security tools
Programme Fees
| Course Fee | GST 7% | Total Fee |
| S$7,500.00 | S$525.00 | S$8,025.00 |
SSG Funding (70%) for Singaporeans / Singapore Permanent Residents:
| Subsidised Course Fee | GST 7% | Total Fee |
| S$2,250.00 | S$157.50 | S$2,407.50 |
Singaporean 40 years & above, OR Singapore / SPR sponsored by SMEs* (90%):
| Subsidised Course Fee | GST 7% | Total Fee |
| S$750.00 | S$157.50 | S$907.50 |
SCHEDULE
Run 9 Dates
Modules
18 May 2022 (8h)
19 May 2022 (4h)
20 May 2022 (8h)
26 May 2022 (8h)
27 May 2022 (8h)